Welcome to My CDL Company. These Terms of Service (“Terms”) govern your use of our website, www.mycdlcompany.com, and your purchase or use of services provided by My CDL Company (“we,” “us,” or “our”).

By using our website or booking our services, you agree to these Terms.

1. Our Services

My CDL Company provides cleaning and related services, including residential cleaning, deep cleaning, move-in/move-out cleaning, commercial cleaning, event cleaning, carpet cleaning, sofa cleaning, disinfecting services, and other services described on our website.

Services may vary depending on the property, requested scope of work, property condition, and agreed service package.

2. Estimates and Pricing

Prices and estimates are based on the information provided by the customer and the expected scope of work.

If the actual condition of the property or requested work differs significantly from the information provided, we may adjust the price after discussing the additional work with the customer.

Additional services may require an additional fee.

3. Booking and Appointments

Customers are responsible for providing accurate contact information and service-address information when booking.

Appointments are subject to availability. A booking is considered confirmed when My CDL Company has confirmed the appointment with the customer.

Customers should provide reasonable access to the property at the scheduled appointment time.

4. Cancellation and Rescheduling

We ask customers to provide at least 48 hours' notice when canceling or rescheduling an appointment.

Late cancellations, missed appointments, or lockouts may be subject to a cancellation or service fee.

Any applicable fee will be communicated to the customer.

5. Customer Responsibilities

Customers are responsible for:

• Providing access to the property at the scheduled time

• Providing working water and electricity when required for the service

• Informing us about special conditions or areas requiring additional attention

• Removing or securing valuable, fragile, or personal items

• Informing us of hazards, pets, or conditions that may affect the safety of our workers

Customers are responsible for moving furniture or other heavy items when necessary unless such service has been specifically agreed upon in advance.

6. Property Damage and Pre-Existing Conditions

Customers should inform My CDL Company of existing damage, defects, stains, or fragile surfaces before service begins.

We are not responsible for pre-existing damage, normal wear and tear, or conditions that cannot reasonably be corrected through standard cleaning methods.

We will take reasonable care when performing services. Customers should notify us promptly if they believe damage occurred during a service so that the matter can be reviewed.

7. Service Limitations

Cleaning services do not guarantee the complete removal of every stain, odor, buildup, discoloration, or defect.

Certain conditions may require specialized treatment or services that are not included in the original estimate.

Additional services may be recommended when appropriate.

8. Safety

For the safety of our employees, contractors, customers, and others at the property, we may refuse or stop a service when we reasonably believe the working environment presents a significant safety risk.

This may include hazardous materials, dangerous conditions, unsafe access, aggressive animals, or other circumstances that could create an unreasonable risk.

9. Payments

Payment is due according to the payment terms provided at the time of booking or invoicing.

We may accept payment through available payment methods shown by My CDL Company.

Customers are responsible for providing accurate payment information and paying applicable charges.

10. Refunds and Service Concerns

If you are dissatisfied with a service, please contact us as soon as reasonably possible after the service so we can review the concern.

Depending on the circumstances, we may offer a reasonable correction, re-service, adjustment, or other resolution.

Refunds are evaluated on a case-by-case basis and are not guaranteed.

11. Website Use

You agree not to misuse our website, attempt to gain unauthorized access to our systems, interfere with website operations, introduce malicious software, or use our website for unlawful purposes.

All website content, including text, logos, graphics, images, and branding, belongs to My CDL Company or its respective licensors unless otherwise stated.

12. Third-Party Services

Our website may use third-party services for payment processing, scheduling, communications, advertising, analytics, hosting, or other business functions.

Those third parties may have their own terms and privacy policies.

13. Limitation of Liability

To the extent permitted by applicable law, My CDL Company will not be responsible for indirect, incidental, special, consequential, or unforeseeable damages arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised Effective Date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws applicable in the State of Indiana, without regard to conflict-of-law principles, except where applicable law requires otherwise.

16. Contact Us

If you have questions regarding these Terms of Service, please contact:

My CDL Company
9465 Counselors Row
Indianapolis, IN 46240
United States

Phone: 800-457-8457
Website: www.mycdlcompany.com

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Last Updated: August 11, 2026